Welcome to Riwaayat Store’s FAQ section, where we address your queries about our exquisite collection of ethnic wear and global delivery services. Below you’ll find answers to common questions about our products, shipping, payments, and more.

About Our Products

What types of ethnic wear does Riwaayat Store specialize in?
We specialize in premium Indian ethnic wear including Bridal Lehengas, Anarkali Suits, Designer Suits, Indo-Western fusion wear, Festive Salwar Kameez, and traditional Kurta Pajamas. Our collections blend heritage craftsmanship with contemporary style.
Are your products authentic Indian ethnic wear?
Absolutely! Each piece in our collection is carefully selected to represent authentic Indian craftsmanship. We work directly with artisans to bring you genuine ethnic elegance with modern sensibilities.
How should I care for delicate embroidered garments?
We recommend dry cleaning for heavily embroidered pieces and hand washing for lighter fabrics. Each garment comes with specific care instructions to maintain its beauty.

Ordering & Shipping

Where does Riwaayat Store ship?
We offer global delivery to most countries worldwide (excluding some remote areas and parts of Asia). During checkout, you can verify if we ship to your location.
What are my shipping options?
We offer two convenient options:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
– Free Shipping (via EMS on orders over $50): 15-25 business days after dispatch
All orders are processed within 1-2 business days.
How are delicate fabrics packaged for international shipping?
We take special care with fragile items like silks and embroidered pieces, using reinforced packaging with tissue paper and protective covers to ensure they arrive in perfect condition.
Will I need to pay customs duties?
Customs policies vary by country. While we can’t predict or control these charges, we declare accurate product values to facilitate smooth customs clearance.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure global transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your complete payment details on our servers.
Can I create an account to track my orders?
Yes! Creating an account lets you track orders, save favorites, and enjoy faster checkout. You’ll also receive tracking information via email for every order.

Returns & Exchanges

What is your return policy?
We accept returns of unworn, unwashed items with original tags within 15 days of receipt. Please contact us at [email protected] to initiate a return.
How do I return an item?
Our return process is simple:
1. Contact our customer care for return authorization
2. We’ll provide return instructions
3. Ship the item to: Riwaayat Store Returns, 2257 Front Street, Flint, US 48548
What if my wedding outfit arrives damaged?
We take special care with bridal wear, but if any damage occurs, please contact us immediately with photos. We’ll prioritize resolving the issue to ensure your special day isn’t affected.

Special Occasions

When should I order for my wedding?
For bridal outfits, we recommend ordering at least 4-6 weeks before your event to account for potential shipping delays and any necessary alterations.
Do you offer customization for special occasions?
While we don’t currently offer custom designs, our extensive collection includes unique pieces suitable for weddings, festivals, and special events. Our customer care team can help you select the perfect outfit.

Still Have Questions?

Our customer care team is happy to assist you with any additional questions about our ethnic wear collections or global delivery services. Contact us at [email protected].

Experience the perfect blend of tradition and contemporary style with Riwaayat Store’s carefully curated collections, delivered with care to your doorstep.